Hardware
Technician Volume
1
1.0 Computer
Service Concepts
1.1 Analog vs. Digital
1.2 Microcomputer Electronic Components
1.3 Physics of Electronics
1.4 Numbering Systems
1.5 Tools of the Trade
1.6 Electrostatic Discharge (ESD)
1.7 Safety
1.8 Environmental Concerns
2.0 Architecture
2.1 System Board
2.2 CPU
2.3 BIOS
2.4 Memory
2.5 Storage
2.6 Input/Output
2.7 Power Systems
2.8 Portable Computer Systems
2.9 PC Component Review
3.0 Memory Architecture
3.1 Physical Memory
3.2 Logical Memory
3.3 Memory Optimization
3.4 Memory Troubleshooting
Hardware
Technician
Volume 2
1.0
Disk System Architecture
1.1 Storage Types
1.2 Floppy Disk Systems
1.3 IDE Disk Systems
1.4 SCSI Disk Systems
2.0 Expansion Bus Architecture
2.1 What is a Bus?
2.2 Expansion Bus Features
2.3 8-Bit Bus (PC Bus)
2.4 Industry Standard Architecture (ISA)
2.5 Micro Channel Architecture (MCA)
2.6 Extended ISA (EISA)
2.7 VESA Local Bus ((VL-Bus)
2.8 Peripheral Component Interconnect (PCI)
2.9 Accelerated Graphics Port (AGP) Bus
2.10 PCMCIA
3.0 Peripheral Devices
3.1 Input Devices
3.2 Output Devices
3.3 Computer Display Devices
3.4 Other Peripherals
4.0 Printers
4.1 Impact Printers
4.2 Bubble-Jet Printers
4.3 Laser and Page Printers
4.4 Interfaces and Print Media
Hardware
Technician Volume 3
1.0
Networks
1.1 What is a Network?
1.2 Network Media Types
1.3 Connectivity Devices
2.0 Installation and Upgrades
2.1 Computer Disassembly
2.2 Computer Reassembly
2.3 Device Installation
3.0 Hardware Troubleshooting
3.1 Troubleshooting Resources
3.2 Hardware Troubleshooting Tips
3.3 Printer Troubleshooting
3.4 Top 10 Troubleshooting Steps
Hardware
Technician Volume 4
1.0
Operating Systems
1.1 Types of Software
1.2 Operating System Terms and Concepts
1.3 “Classic” Operating Systems
1.4 Other Current Operating Systems
2.0 The Windows 9x/2000 Interface
2.1 Windows Interface
2.2 Windows
2.3 The Command Prompt
2.4 Windows Configuration and Management
3.0 Installing and Using Windows 95/98
3.1 Installation Prerequisites
3.2 Preparing the Computer for Installation
3.3 Performing a Windows 9x Installation
3.4 Configuring Windows 9x Software
3.5 Windows 9x Management
4.0 Installing and Using Windows 2000
4.1 Installing Windows 2000
4.2 Upgrading to Windows 2000
4.3 Logging on to Windows 2000
4.4 Windows 2000 System Information
4.5 Modifying Windows 2000 Settings
Hardware
Technician Volume 5
1.0
Application Installation and Configuration
1.1 Application Basics
1.2 Installing Applications
1.3 Repairing or Uninstalling Applications
2.0 Using and Configuring Additional Peripherals
2.1 Windows Printing Configuration
2.2 Installing Peripheral Drivers
3.0 Preventative Maintenance
3.1 Backing Up Your Data
3.2 Guarding Against Virus Attacks
3.3 Creating and Using and Emergency Disk
4.0 Configuring Network Software
4.1 MS Networking Basic
4.2 Installing Networking Software
4.3 Configuring Windows to Share Files and Printers
4.4 Using Shared Resources
4.5 Networking and the Internet
4.6 A TCP/IP Primer
4.7 Configuring Internet Access Software
5.0 Software Troubleshooting
5.1 Troubleshooting Steps
5.2 Common Window’s Problems
5.3 Troubleshooting Utilities