Welcome to the NCSA online support center. The goal of our support program is to provide you, the customer, with quick, quality support when you need it. We have provided the answers to several common questions in the FAQ section below. If you cannot find an answer to your question in the FAQ you should use our online support ticket. Click the button below to fill out a customer support ticket. You should receive an answer to your problem by email within 24 hours.

Customers How can I take my free certification exam? I have already taken one exam can I take another one? How do I log into my account? How long do I have to wait to retake an exam? I forgot my password, how do I retrieve it? I passed my certification exam, now what? How do I order a replacement certificate? I don't have a credit card, how can I pay for my certificate? Can I pay for my certificate by phone? How long will it take to receive my certificate? How does the NCSA membership work? How do I set up my NCSA transcript and profile? How do I enable cookies to work with your exams? What is a card code and where can I find it? How can I earn a Master certification? How do I clear my browser's cache? How do I remove a stored password from my browser? What are NCSA tag libraries? What is Adaptive Testing? How can I update my certificate if I get a higher score? Employers How do I submit a job listing to your site? Do you create custom training courses? What about custom certification tests? How do I check the validity of an NCSA certificate? An NCSA certificate is equivalent to what level of experience? Do you offer site licenses for your training courses? Affiliates What is an affiliate? What information do I need before I send a visitor to you? How do I log into my account? I clicked on my link but it did not register a visit? Can I use my linking code in an email? Can I buy a certification under my own affiliate code? Do you have banners / buttons I can use on my site? How often do I get paid? How do you treat repeat visitors?